3. REFUND POLICY

Last Updated: September 11, 2026

1. Overview

At Quinns Vault, we want customers to be happy with their purchases.

Because many of our products are collectibles, limited-edition items, toys, figures, bags, and merchandise, certain products may have specific return or refund conditions.

Please review this policy before placing an order.

2. Damaged Items

If your order arrives damaged, please contact Quinns Vault as soon as possible after delivery.

For damaged items, please provide:

• Your order number
• Photographs of the damaged product
• Photographs of the original packaging
• Photographs of the shipping box or mailer
• Photographs of the shipping label

This information helps us determine whether the damage occurred during shipping and allows us to work with the appropriate shipping carrier when necessary.

Depending on the circumstances, Quinns Vault may offer:

• A replacement
• A partial refund
• A full refund
• Store credit
• Another reasonable resolution

3. Incorrect Items

If you receive an item that is different from what you ordered, contact us as soon as possible.

Do not return an incorrect item unless Quinns Vault provides return instructions.

We will review the order and determine the appropriate resolution.

4. Items That Are Not as Described

If you believe an item materially differs from its listing description, contact Quinns Vault with your order information and photographs showing the issue.

We will review the situation and determine whether a refund, replacement, store credit, or other resolution is appropriate.

5. Change of Mind

Unless otherwise stated on the product listing, Quinns Vault does not guarantee refunds or returns simply because a customer changes their mind, no longer wants the item, or ordered the wrong product.

Because many products may be limited or collectible, all sales may be considered final unless the item is damaged, defective, incorrect, or materially not as described.

6. Collectible Condition

Collectible products may contain minor manufacturing imperfections, packaging imperfections, paint variations, small marks, or other characteristics that can occur during manufacturing and transportation.

Minor imperfections that are consistent with normal manufacturing or retail packaging are not necessarily considered defects.

If you have a concern about an item's condition, please contact us and provide photographs so we can review it.

7. Opened Products

For certain collectible, toy, merchandise, or packaged products, opening the original packaging may affect eligibility for a return or refund.

If you believe an item is defective or incorrect, contact Quinns Vault before disposing of packaging or attempting to modify the product.

8. Return Authorization

Do not send merchandise back without contacting Quinns Vault first.

If a return is approved, you will receive instructions regarding where and how to return the item.

Unauthorized returns may be refused or may experience delays in processing.

9. Return Shipping

If Quinns Vault determines that an item was damaged, defective, incorrect, or materially not as described, Quinns Vault may provide or reimburse reasonable return shipping costs when appropriate.

For voluntary returns that are approved as an exception, the customer may be responsible for return shipping costs.

10. Refund Processing

Once a return or refund has been approved, refunds will generally be issued to the original payment method when possible.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Quinns Vault does not control the processing time of third-party payment providers.

11. Order Cancellation

If you need to cancel an order, contact Quinns Vault as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

12. Lost Packages

If a package is marked as delivered by the shipping carrier but you cannot locate it, please first check:

• Your mailbox or delivery area
• Around your property
• With household members
• With neighbors
• With building management, if applicable
• With the shipping carrier

Quinns Vault may assist with contacting or investigating the carrier, but we cannot guarantee refunds for packages that the carrier confirms as delivered.

13. Fraudulent or Abusive Refund Requests

Quinns Vault reserves the right to deny refund requests involving suspected fraud, abuse, false claims, repeated refund abuse, payment disputes made in bad faith, or other fraudulent activity.

Providing false information or manipulating products or packaging in an attempt to obtain a refund may result in account restrictions or termination.

14. Chargebacks

Customers are encouraged to contact Quinns Vault before filing a payment dispute or chargeback.

We will make reasonable efforts to resolve legitimate order issues directly.

Fraudulent or abusive chargebacks may result in the suspension or termination of the associated customer account.

15. Contact

If you have an issue with your order, please open a support ticket through Quinns Vault and include your order number and a detailed description of the issue.

For damaged or incorrect products, photographs may be required.